Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund policy.
Returns
You may return items within 7 days of receiving your order. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at the email address provided on our website. We will provide you with return instructions and a return authorisation if applicable.
Return postage costs will be covered by us for eligible returns. Please retain your postage receipt as proof of return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
Exchanges
If you need to exchange an item for a different size, colour, or product, please contact us to arrange the exchange.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalised or custom-made items
- Items marked as final sale
- Perishable goods
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our refund policy, please contact us at the email address provided on our website.
Last updated: December 2025