Shipping Policy

Order processing takes 1-3 days. You will receive a notification email within 24 hours once your order has been dispatched.

After 24 hours from placing your order, we are unable to change the delivery address. We appreciate your understanding.

Please note that we cannot be held responsible for any loss, delay, or damage that occurs after the goods have been handed over to Sagawa Express, unless special arrangements or insurance have been provided.

Thank you for your interest in our brand. We are committed to providing you with the best service, which includes our returns and refunds policy. Please read and review the following information:

Delivery Times:

Nationwide: 7-10 business days (deliveries to Okinawa and Hokkaido may take slightly longer.)

Quality control inspections may result in longer delivery times. We will work to resolve any delays promptly. Please contact us for further details.

Shipping Destinations: Unfortunately, due to legal constraints and shipping restrictions, we may be unable to ship certain products to certain countries. We apologise for any inconvenience this may cause, but we must comply with all relevant laws and regulations. To check whether the product you are interested in can be shipped to your country, please visit our website or contact our customer service team. Please note that you are responsible for ensuring that the products you purchase comply with the laws and regulations of your country. We cannot be held responsible for any customs duties, taxes, or obligations imposed by your country's government. We appreciate your understanding, and please let us know if you have any questions or concerns.